Shipping policy

Where we ship. We currently ship within the contiguous United States (the lower 48 states) and Washington, D.C. We aren't able to ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses, P.O. boxes or addresses outside the United States.

Shipping costs. Standard shipping is included in our prices for every order to the contiguous U.S. and Washington, D.C., whatever the size or number of signs. There's no separate shipping charge. Tax is calculated at checkout.

Production and shipping. Every sign is made to order by our production partner. Estimated processing time: 3–7 business days from order placement before shipment. Carrier transit time is additional. We review every personalized order before production. If a name needs a small layout adjustment that changes its appearance, we'll contact you for approval before making your sign and explain how waiting for your reply affects timing. We won't change your spelling without your permission. When your order ships, we'll email tracking details to the address you used at checkout. Signs ship with a major carrier such as UPS, FedEx or USPS. Carrier delivery dates are estimates.

Holiday orders. We can't guarantee delivery by a particular date, including Christmas. Production and carrier times can be longer during the holiday season. Any seasonal ordering notice will appear on our Shipping & Returns page.

Delays. If we can't ship your order within the time we've given you, or within 30 days of your order if we haven't given a time, we'll email you before then. We'll give you a new shipping date, or tell you why we can't give one yet, and you can choose to wait or to cancel for a full refund. This applies to personalized orders too, including orders already released to production.

Address changes. Please check your shipping address at checkout. Email us as soon as possible if your address needs correcting. We'll check whether it can still be changed, but we can't guarantee changes after an order is released to production. Changes after shipment may not be possible.

Lost packages. If tracking hasn't updated for several days, or it shows your package as delivered and you can't find it, email us. We'll check with the carrier. If the package is confirmed lost, you can choose a replacement or a full refund, including any shipping charge you paid and any tax charged. Our Refund Policy explains how refunds are paid.

Questions. Email hello@merriswood.com with your order number. We reply within one business day, Monday to Friday.