Refund policy

Changes and cancellations. To change your sign or cancel your order, email hello@merriswood.com as soon as possible with your order number. If your order hasn't been released to production, we'll make the change, or cancel the order and refund you in full, including shipping. We can't guarantee how long an order waits before production. Once your order has been released to production, we can't change it or cancel it for a change of mind. You can still cancel for a full refund if we can't ship it on time, as explained in our Shipping Policy. Address corrections are also covered in our Shipping Policy.

Personalized signs. Each personalized sign is made with the name you enter, so we can't accept returns or exchanges of a correctly made personalized sign. That includes a change of mind and a spelling you entered or approved. This doesn't limit our help with damaged, defective or incorrect signs, your right to cancel if your order is delayed, or any rights you have under applicable law.

Non-personalized signs. You can return an unused, undamaged non-personalized sign. Please contact us to request the return within 30 days after delivery. Email us with your order number, and we'll send you return instructions; please don't send a sign back without contacting us first. There's no restocking fee. For an eligible return, we refund the item price and applicable tax. We don't deduct a shipping cost from your refund for the standard shipping included in your purchase. You pay the return shipping. We recommend a tracked service and packaging that protects the sign. We'll issue your refund within 5 business days after the sign arrives back with us. If a returned sign arrives used or damaged, we'll contact you before deciding on a refund.

Damaged, defective or incorrect signs. If your sign arrives damaged, has a manufacturing defect or isn't what you ordered (a design, size, color or spelling different from your order or from the version you approved), email us with your order number and, if you can, photos of the sign and its packaging. Please keep them until we've sorted it out, and contact us as soon as you can so we can help quickly. You can choose a replacement at no cost to you or a full refund, including any shipping charge you paid and any tax charged. We pay any shipping needed to put things right, including return shipping if we need the sign back. This covers problems with your order as we supplied it. It doesn't cover accidental damage after delivery or normal wear over time. It doesn't limit any rights you have under applicable law.

Lost packages. If your package is confirmed lost in transit, you can choose a replacement or a full refund, including any shipping charge you paid and any tax charged.

How refunds are paid. Refunds go back to your original payment method. We issue them within 5 business days after your order is cancelled with a refund (for example, before release to production or because of a shipping delay), after an eligible returned non-personalized sign arrives back with us, or after you choose a refund for an order that arrived damaged, defective or incorrect, or was confirmed lost. If applicable law requires a refund sooner, we'll meet that earlier deadline. Your bank or card issuer may take a few more days to show the refund.

Contact. Email hello@merriswood.com. We reply within one business day, Monday to Friday.