How do I personalize a sign?
Choose a design from our Personalized Signs collection and select Personalize on the product page. Type your family name, check the preview, and then add the sign to your cart. Personalized designs are shown with the example name MILLER until you enter your own.
What can I type in the name box?
Use letters, spaces and a straight apostrophe (') for names such as O'BRIEN. Hyphens, numbers and other symbols aren't accepted. Names are cut in capital letters only. The personalization tool shows the character limit for your chosen design. If your name isn't accepted, email us for help before ordering.
Do you check my order before it's made?
Please check your spelling carefully. We review every personalized order before production. Occasionally, a name may need a small layout adjustment. If that changes the appearance, we'll contact you for approval before making your sign. We won't change your spelling without your permission.
Are the product photos of real signs?
We show photos and video of an actual Be Still & Know sample, alongside digital previews. Our other designs are shown as digital previews. When you personalize a sign, the preview shows your own family name. A finished sign may look slightly different from an on-screen preview.
What size will my sign be?
Listed sizes are nominal size categories, not guaranteed finished measurements. Your finished sign may measure smaller than the listed size, and its width and height depend on the design. The sizes available for each design are shown on its product page. If you need a sign to fit a particular space, contact us before ordering so we can check the dimensions.
How much is shipping, and when will my order arrive?
Standard shipping is included in our prices for every order to the contiguous U.S. and Washington, D.C. Tax is calculated at checkout. Each sign is made to order, and personalized orders are reviewed before production. Estimated processing time: 3–7 business days from order placement before shipment. Carrier transit time is additional. Current shipping details are on our Shipping & Returns page.
I noticed a mistake in my order. What should I do?
Email us as soon as possible at hello@merriswood.com with your order number and the correct details. We'll check whether your requested change can still be made before production. Changes aren't guaranteed, so please contact us quickly. Our Shipping & Returns page has the details.
What if there's a problem with my sign when it arrives?
Email us at hello@merriswood.com with your order number and photos of the sign and its packaging. Our Shipping & Returns page explains returns, cancellations and what happens next.
How can I reach you?
Email hello@merriswood.com is the fastest way to reach us. We reply within one business day, Monday to Friday. You can also call 814-806-3702. Our mailing address is on our Contact page.