Shipping & Returns

Every Merriswood sign is made to order by our production partner. Here's how shipping, changes, returns and problems with an order work. If you have a question, email hello@merriswood.com. We reply within one business day, Monday to Friday.

Where we ship

We currently ship within the contiguous United States (the lower 48 states) and Washington, D.C. We aren't able to ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses, P.O. boxes or addresses outside the United States.

Shipping costs

Standard shipping is included in our prices for every order to the contiguous U.S. and Washington, D.C., whatever the size or number of signs. There's no separate shipping charge. Tax is calculated at checkout.

From order to your door

Estimated processing time: 3–7 business days from order placement before shipment. Carrier transit time is additional.

Review. We review every personalized order before production. If a name needs a small layout adjustment that changes its appearance, we'll contact you for approval before making your sign, and we'll explain how waiting for your reply affects timing. We won't change your spelling without your permission.

Production. Your sign is made to order and then handed to the carrier.

Delivery. Signs ship with a major carrier such as UPS, FedEx or USPS. When your order ships, we'll email tracking details to the address you used at checkout. Carrier delivery dates are estimates.

Holiday orders

We can't guarantee delivery by a particular date, including Christmas. Production and carrier times can be longer during the holiday season. Any seasonal ordering notice will appear at the top of this page.

If your order is delayed

If we can't ship your order within the time we've given you, or within 30 days of your order if we haven't given a time, we'll email you before then. We'll give you a new shipping date, or tell you why we can't give one yet. You can then choose to wait or to cancel for a full refund. This applies to personalized orders too, including orders already released to production.

Changing your address

Please check your shipping address at checkout. Email us as soon as possible if your address needs correcting. We'll check whether it can still be changed, but we can't guarantee changes after an order is released to production. Changes after shipment may not be possible.

Changes and cancellations

To change your sign or cancel your order, email us as soon as possible with your order number. If your order hasn't been released to production, we'll make the change, or cancel the order and refund you in full, including shipping. We can't guarantee how long an order waits before production, so please don't delay. For a shipping address, see Changing your address above.

Once your order has been released to production, we can't change it or cancel it for a change of mind. You can still cancel for a full refund if we can't ship it on time (see If your order is delayed above). If it's a non-personalized sign, you can also request a return under our return policy below.

Returns

Personalized signs

Each personalized sign is made with the name you enter, so we can't accept returns or exchanges of a correctly made personalized sign. That includes a change of mind and a spelling you entered or approved. This doesn't limit our help if a sign arrives damaged, has a defect or isn't what you ordered (see below), your right to cancel if your order is delayed, or any rights you have under applicable law.

Non-personalized signs

You can return an unused, undamaged non-personalized sign. Please contact us to request the return within 30 days after delivery.

Email us with your order number, and we'll send you return instructions. Please don't send a sign back without contacting us first.
There's no restocking fee.
For an eligible return, we refund the item price and applicable tax. We don't deduct a shipping cost from your refund for the standard shipping included in your purchase. You pay the return shipping. We recommend a tracked service and packaging that protects the sign.
We'll issue your refund within 5 business days after the sign arrives back with us.
If a returned sign arrives used or damaged, we'll contact you before deciding on a refund.

Damaged, defective or incorrect signs

If your sign arrives damaged, has a manufacturing defect or isn't what you ordered, email us at hello@merriswood.com. Include your order number and, if you can, photos of the sign and its packaging. Please keep the sign and packaging until we've sorted it out, and contact us as soon as you can so we can help quickly.

"Isn't what you ordered" means a design, size, color or spelling different from your order or from the version you approved.

You can choose a replacement at no cost to you or a full refund, including any shipping charge you paid and any tax charged. We pay any shipping needed to put things right. If we need the sign back, we'll send you instructions and pay for the return shipping.

This covers problems with your order as we supplied it. It doesn't cover accidental damage after delivery or normal wear over time. It doesn't limit any rights you have under applicable law.

Lost packages

If tracking hasn't updated for several days, or it shows your package as delivered and you can't find it, email us. We'll check with the carrier. If the package is confirmed lost, you can choose a replacement or a full refund, including any shipping charge you paid and any tax charged.

Refunds

Refunds go back to your original payment method. We issue them within 5 business days after:

your order is cancelled with a refund, for example before release to production or because of a shipping delay;
an eligible returned non-personalized sign arrives back with us; or
you choose a refund for an order that arrived damaged, defective or incorrect, or was confirmed lost.

If applicable law requires a refund sooner, we'll meet that earlier deadline. Your bank or card issuer may take a few more days to show the refund.